Personalised and Supportive Healthcare for Everybody

At Hamley House Medical, we aim to make your experience with our practice as clear, comfortable and straightforward as possible.

This page provides important information to help you prepare for your visit and understand how our clinic operates. Here you’ll find details about becoming a new patient, our appointment types, consultation fees and billing information, as well as our clinic policies. We encourage all patients to review this information before their appointment, so you know what to expect and feel confident when attending our practice. If you have any questions or need further assistance, our friendly team is always happy to help.

NEW PATIENTS

We warmly welcome new patients to Hamley House Medical. Whether you’re new to the area, seeking a new GP, or looking for a practice that truly values personalised care, our care team is here to support you. From your first appointment, we aim to make you feel comfortable, listened to and confident in your care, as we build long-term relationships focused on your health and wellbeing.

Appointment Types

Consult TypeTotal fee ($)Medicare rebate ($, as at jan 2026)Out of pocket expenses ($)
Brief consult (<6 min )55.5520.5535.00
Standard consult99.0545.0554.00
Long consult (>20 min)141.1087.1054.00
Extended consult (>40 min)182.35128.3554.00

Updates

Improvements Made Based on Your Feedback

 

What You Told Us

Your recent patient survey highlighted three key areas for improvement:

  • Appointment start times

  • Getting an appointment that suits your schedule

  • Speed of accessing urgent appointments

 

What We’ve Improved

  1. Reducing Waiting Times

    • We now notify patients of long delays by SMS or phone

    • Reception provides estimated waiting times on arrival

       

  2. Better Appointment Availability

    • A cancellation/waitlist notification system has been introduced

       

  3. Faster Access for Urgent Needs

    • Same-day urgent appointments are now reserved

       

 

Thank You

Your feedback helps us improve the care we provide.

We appreciate your time, honesty, and ongoing support.